Patient Center

Information on video and phone visits, new patient scheduling, and what to expect!

Please complete this before your first visit. You can bring it with you, fax it to 505-847-4945 or email it to us

Links for our patients to products and books we recommend

Forms to have records sent to us or for us to transfer your records elsewhere

 

You Ask — We Answer

Common Questions

 

What changes are you making due to the State of Emergency from COVID-19?

We will be making some temporary changes to office policies to protect everyone’s health.


  • At this time, we recommend that all women with serious pre-existing medical issues, have been exposed to someone with Coronavirus, have traveled outside of New Mexico in the last 14 days, or are age 60 and over please call (505-847-4100) to either convert to a phone visit or reschedule for later in the year. If you feel it is an urgent matter, please call the office and speak with one of our Medical Assistants to help assess if this is something you need to be seen for in the office, in Urgent Care, or if we can take care of it with a phone call.

  • We ask that no family members accompany you to your appointment. If they arrive with you, they will be asked to wait in the car or you can reschedule your appointment.

  • If you have flu like symptoms (fever, headache, cough, body aches, etc.) we will have to reschedule your appointment.

  • A face covering is required to enter the building.

  • Please call when you arrive to check in. We will asking you screening questions before you enter the building. 

  • We have increased our normal, rigorous cleaning and disinfection as well as added HEPA filtration. We have reduce patient volume. All staff are screened daily and will be wearing a mask. 

How do I make an appointment for a phone or video visit?

Phone and video visits require an appointment. Call the office 505-847-4100 or email us to schedule an appointment. 

Some insurances may apply a copay to your telehealth visit. 

When you schedule, you will be given a time frame in which the provider will contact you.

What is your new patient procedure?

New patients can complete their intake over the phone or bring in a completed "New Patient Packet" (available here) with them to their visit. Please bring any relevant records (ultrasounds, test results, abnormal pap smear results, surgery records) with you if possible. You can also complete a Release of Medical Records form, but sometimes those can take a long time to be processed from other facilities.

All patients need to bring in photo ID, their insurance card, and their co-pay.

New patients should arrive no later than 10 minutes after their scheduled "check-in time" or they may need to be rescheduled. 

What services do you offer?

We offer full-scope women's wellness including well-woman care from adolescence to post-menopause. We can prescribe and place all forms of birth control including birth control pills, the patch, vaginal ring, Nexplanon (implantable birth control), Mirena, Liletta, and Paragard IUDs, and surgical and non-surgical permanent birth control.

We offer more options for the treatment of fibroids than any other gynecology office in the state, including hormonal and non-hormonal medication, endometrial ablation (Novasure), Myosure myomectomy, surgical myomectomy, Acessa radiofrequency ablation, clinical trials, hysterectomy and access to uterine fibroid embolization. 

What is your cancellation policy?

We understand there are times you must miss an appointment due to emergencies or other obligations. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit because the schedule seems "full". 

If an appointment is not cancelled with 24 hours advance notice, you will be charged a $50 fee. This will not be covered by your insurance. 

If you arrive 10 minutes or more past your appointment time, we may ask you to reschedule. This is to keep other patients on time. New patients should arrive no later than 10 minutes after their scheduled "check-in time" or they may need to be rescheduled. 

Due to the large block of time needed for surgery, if a surgery is not cancelled at least 14 days in advance, you will be charged a fee of $100.

How often do I need a pap smear?

The newest guidelines recommend pap smears starting at age 21 for sexually active women and HPV testing starting at age 30. Most of the time, paps should be done every three years, unless you have new risk factors. Many women can stop getting paps after a hysterectomy with removal of the cervix or after age 65. The pap is only one test offered during the annual wellness exam and we recommend you be seen every year for a checkup.

What should I do if I think I have a vaginal infection or UTI?

Please call the office for an appointment. We can usually accommodate same-day appointments for these kind of problems.

Patient Paperwork

 

phone (505) 847-4100

fax (505) 847-4945

TWO LOCATIONS FOR YOUR CONVENIENCE

Journal Center:   5150 San Francisco Rd NE, Albuquerque, NM 87109

NE Heights: 4001 Juan Tabo Rd NE, Suite B  Albuquerque, NM 87111

medical disclaimer

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