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RELEASE OF RECORDS

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FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE AN APPOINTMENT FOR A PHONE OR VIDEO VISIT?

Phone and video visits require an appointment. Call the office 505-847-4100 to schedule an appointment.

Some insurances may apply a copay to your telehealth visit.

When you schedule, you will be given a time frame in which the provider will contact you.

WHAT IS YOUR NEW PATIENT PROCEDURE?

New patients will be scheduled with enough time to complete the new patient paperwork before they see their provider. Please bring any relevant records (ultrasounds, test results, abnormal pap smear results, surgery records) with you if possible. You can also complete a Release of Medical Records form, but sometimes those can take a long time to be processed from other facilities and may not arrive before your appointment. It may be faster to pick them up yourself and bring them with you (or send them to us in advance!).

All patients need to bring in photo ID, their insurance card, and their co-pay.

WHAT SERVICES DO YOU OFFER?

We offer full-scope women's wellness including well-woman care from adolescence to post-menopause. We can prescribe and place all forms of birth control including birth control pills, the patch, vaginal ring, Nexplanon (implantable birth control), Mirena, Liletta, and Paragard IUDs, and surgical permanent birth control.

We offer more options for the treatment of fibroids than any other gynecology office in the state, including hormonal and non-hormonal medication, endometrial ablation (Novasure), Myosure myomectomy, surgical myomectomy, Acessa radiofrequency ablation, clinical trials, hysterectomy and access to uterine fibroid embolization.

WHAT IS YOUR CANCELLATION POLICY?

We understand there are times you must miss an appointment due to emergencies or other obligations. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment.

If an appointment is not cancelled with 24 hours advance notice, you will be charged a $50 fee. The fee for ultrasound appointments is $100. This will not be covered by your insurance.

If you arrive 10 minutes or more past your appointment time, we will do everything we can to accommodate you, but we may ask you to reschedule. This is to keep other patients on time.

Due to the large block of time needed for surgery, if a surgery is not cancelled at least 14 days in advance, you will be charged a fee of $100.

HOW OFTEN DO I NEED A PAP SMEAR?

The newest guidelines recommend pap smears starting at age 21 for sexually active women and HPV testing starting at age 30. Most of the time, paps should be done every three years, unless you have new risk factors. Many women can stop getting paps after a hysterectomy with removal of the cervix or after age 65. The pap is only one test offered during the annual wellness exam and we recommend you be seen every year for a checkup.

WHAT SHOULD I DO IF I THINK I HAVE A VAGINAL INFECTION, STD, OR UTI?

Please call the office for an appointment. We have same-day appointments available for these kind of problems.